Frequently Asked Questions

Are your 3D printed vases waterproof?

They are not completely waterproof. The layered nature of 3D printing inevitably creates tiny micro-gaps between the vase layers, which is an inherent attribute of this craftsmanship. For optimal preservation of the vase’s design quality, display it with dried or artificial blooms.

Absolutely. We use PLA (Polylactic Acid), a bio-based material derived from plants like corn. It’s non-toxic, biodegradable, and perfectly safe for households with children and pets.

3D printing creates objects by building up material layer by layer. This process gives each piece unique, subtle layer lines, making it a one-of-a-kind work of art.

Our products combine lightness with sturdiness. They are more impact-resistant than ceramic, easy to move, and hypoallergenic, making them ideal for families with children or pets, or for use during moves.

We recommend wiping manually with clean water and a soft cloth. For deeper cleaning, use mild soapy water, then rinse and air dry. Please avoid hard brushes, harsh corrosive cleaners, or dishwashers.

To maintain the product’s best condition, we recommend indoor use. Avoid prolonged direct sunlight or environments exceeding 40°C (104°F).

PLA material is biodegradable. For optimal degradation results, we recommend sending it to professional industrial composting facilities.

How long does production and shipping take?

As we make to order, orders typically require 3-5 days for production preparation, often completed in about 3 days. After completion, estimated delivery times are approximately: USA 6-12 business days, Europe 6-10 business days.

Shipping costs are calculated in real-time based on your delivery address and product weight. The exact amount will be displayed on the checkout page.

Yes, you can contact customer service to modify the delivery address before your order is shipped.

After your order ships, we will send a confirmation email to your registered email address containing a logistics tracking link.

For international orders, the destination country/region may impose customs duties, import taxes, or VAT. These fees are the buyer’s responsibility and are payable upon the goods’ arrival. We cannot estimate the specific amount and recommend checking local import regulations in advance.

Is there a discount for new customers?

Yes! New users who register will receive an exclusive 10% off discount code for their first order via email. Simply enter the code at checkout to use it.

Do you accept returns?

For details on our return and refund policy, please refer to the official policy document.

We ensure strict quality control before shipment. If you receive a damaged item, please contact our customer service immediately with your order number, pictures of the issue, and a description. We will resolve it promptly for you.

Will there be new designs or product series in the future?

Yes! We are continuously innovating with new designs. We recommend subscribing to our email newsletter or following us on social media to be the first to know about new releases and exclusive offers.

Our customer service team is always happy to help! Please reach out to us via the “Contact Us” form on the website or email us directly at [email protected]. We will respond within 24 hours.

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